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Unified ML-Enabled Customer Experience Platform

Unified ML-enabled digital and in-store experience

In today’s connected world, a customer’s journey isn’t confined to one space.

It spans from online clicks to in-store footsteps.
Bringing together online signals, IoT insights, and historical data can elevate your customer engagement and drive sales like never before.

Meet us at the Retail Summit in Warsaw

and see a live demo of the product

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15 -16 April 2025

Booth no 48

Retail Summit Omnichannel

TRACK SHOPPER BEHAVIOUR

in both digital and in-store environments

Every online interaction tells a story. As customers browse products or explore categories, Shomnify captures each action. These events flow seamlessly into our system, building a real-time picture of customer intent.

And it doesn't stop online. In-store movements generate their own insights, creating a unified view of customer behavior. Both digital and physical actions merge effortlessly, unlocking opportunities to engage customers at precisely the right moment.

INFER CONSUMER PREFERENCES

Unified ML-Enabled Customer Experience Platform

with business rules and ML models

Shomnify integrates data from every customer interaction: online, in-store, and through historical purchase records. This unified data landscape fuels real-time decision-making.

By combining multiple data sources in real-time, Shomnify allows you to build rules delivering the right recommendation, offer, or alert exactly when needed.

Building these rules is straightforward and efficient. With Shomnify's intuitive interface, you can design, test, and deploy streaming logic without needing a dedicated engineering team.

ACT 
FOR CUSTOMER ENGAGEMENT

In a fast-paced market, timing is everything.
Whether it’s notifying a customer about a limited-time offer or alerting staff about a potential high-value lead, Shomnify ensures every interaction is seamless and impactful.

with real-time interactions

Customer Data Tracking in Store

Notify consumers in-store about products they were considering

Customer Engagement Platform

Notify POS staff of the needs of customers who have just entered the store

Send Customer Notifications

Notify consumers online via app, email, sms

THE
MISSING TOOL

of your customer engagement platform

At the heart of Shomnify, there is Nussknacker.io, our datastreams intelligence tool.

With Nussknacker, you can build logic to infer customer intents and make recommendations using approaches familiar to both engineers and customer experience experts - algorithm graphs, Lego-like building blocks, and spreadsheet-like formulas.

Nussknacker seamlessly integrates with your data sources, Customer Data Platform, and customer communication channels as if it were always there.

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Shomnify landscape

For any specific requirements you may have, our team with over 20 years of custom software development experience stands ready to provide tailored solutions.

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Leverage real-time in-store and digital customer behaviors with ML-driven insights, optimizing sales, staffing, and engagement to boost efficiency and maximize revenue.

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